FAQ
Useful answers for choosing, ordering and caring for your sleepwear.
Where do you ship?
We currently ship to eligible United States addresses only. Address eligibility and available services appear at checkout.
What are the delivery charges?
Standard shipping is $5.99 below a $50 discounted merchandise subtotal and free at $50 or more. Expedited is $7.99. Prices are in USD.
How long will my order take?
Processing takes 5–10 business days. Standard transportation then takes another 10–15 business days after dispatch. The stages add together; estimates are not guarantees. No unsupported expedited delivery date is promised.
How do I choose a size or material?
The images do not establish garment measurements or composition. Contact us for the actual information you need before purchasing; do not infer a size from the illustration. Our How to Choose guide explains visual comparisons.
Are the product images photographs?
They are AI-generated design visualizations. They show intended design direction, not verified physical stock. Background props are not included.
Can I change or cancel an order?
Email your order number promptly. We will check whether a change is still possible. Once fulfillment begins or the parcel ships, a change or cancellation cannot be guaranteed.
How do I request a return?
Email within 30 days after delivery and wait for return instructions. Our company address in Shenzhen is the default return destination. Personal-reason return postage is paid by the buyer.
When will an approved refund be processed?
We aim to inspect the returned item and process an approved refund within 10 business days of receipt. Funds return to the original payment method; bank posting takes additional time.
How should I care for sleepwear?
Follow the actual garment care label. Do not rely on a universal washing temperature. Store when dry and keep garments away from open flames or heaters.
What if my parcel or item has a problem?
Email the order and tracking details with a short description. For damage or incorrect goods, retain packaging and provide relevant photographs where possible. We will assess the issue and explain the next step.