Return Policy

Eligibility

Email us within 30 days of receiving your order to request a return. Items should be unworn, unwashed, undamaged and in their original condition, with any original tags and packaging retained where applicable. Trying on to assess fit should not leave the item worn or soiled. These conditions do not restrict rights you have for faulty, misdescribed or incorrect goods under applicable law.

How to request a return

1. Email service@qavernixa.com with the order number, item and reason.
2. Wait for return instructions and any authorization details before shipping. Do not send a parcel to the Hong Kong operational address.
3. Pack securely, retain proof of postage and provide tracking when available.

Return address

Shenzhen Jialou Technology Co., Ltd.
Unit 206, Building 24, No. 7 Xiankeng South Road, Xiankeng Community, Fucheng Subdistrict, Longhua District, Shenzhen, China

This is the company address and default return destination. Please confirm the instructions associated with your request before sending a parcel.

Return shipping costs

For a change of mind, preference or other personal reason, the buyer pays return postage. For a damaged, defective or incorrectly supplied item, contact us first; we will assess the issue and explain the appropriate return arrangement or remedy. Do not assume a prepaid label is included. Original delivery charges are not normally refunded for personal-reason returns unless required by law.

Inspection and refunds

After the returned item is received, we aim to inspect it and process an approved refund within 10 business days. Approved refunds go to the original payment method. Your bank or payment provider may require additional time to post the credit. If an item does not meet the stated conditions, we will explain the assessment rather than silently rejecting the request.

Exchanges and cancellation

Contact us to discuss an exchange. Availability and any price difference must be confirmed; an exchange is not guaranteed. To cancel, email promptly before dispatch. If fulfillment has started, cancellation may no longer be possible and the normal return procedure may apply after delivery.

Your statutory rights

This policy supplements mandatory consumer protections and does not exclude or reduce rights that cannot legally be waived. Contact us if you believe an item is faulty, incorrect or materially different from its description, even where a standard eligibility condition would otherwise apply.